In this section, you will find all the necessary information to contact FXCI support services for any questions, issues, or requests. We strive to respond promptly to our clients through various communication channels.
FXCI Support Services
Technical Support:
- Assistance with platform, terminal, and software issues
- Operates on a flexible schedule via email and chat
Security Department:
- For urgent security incidents
- Consultations and resolution of disputes
General Support:
- For most inquiries and consultations
- Available 24/7 via chat, email, and phone
Finance Department:
- For questions about deposits/withdrawals, payments, and verification
- Available during business hours via email and phone
Additionally, there are specialized teams for marketing inquiries, legal issues, educational programs, and more.
Contacting FXCI
To contact the support services, use the following channels:
Email:
- Send messages to official addresses such as [email protected], depending on the nature of the inquiry
- Include details of your request and account number in the email
Phone Line:
- Current phone numbers for your region can be found in the personal account
- Phones operate according to the specified schedule for each service
Web Chat and Messengers:
- Live chat is available on the website and in the terminal’s personal account
- Through Telegram, WhatsApp, and other popular messengers
Help Section and Ticket System:
- You can create a ticket in the personal account for any issue
- Knowledge base, articles, and video instructions for common problems
Office Visit:
- Personal visits to the nearest FXCI office are possible by appointment
Regardless of the channel, try to describe the issue in detail and attach supporting documents if necessary.
Task Distribution Among Support Services
To efficiently process inquiries, requests at FXCI are distributed among various specialized teams:
| Service | Area of Responsibility |
| General Support | – Main questions about products, services, and procedures – Initial consultation and routing of requests |
| Finance Department | – Questions about deposits/withdrawals, payments – Document verification and compliance procedures |
| Technical Support | – Solving technical issues with the platform, terminal, and software – Troubleshooting and error fixing |
| Security Department | – Urgent response to security threats – Investigation of disputes and incidents |
| Other Departments | – Marketing and advertising inquiries – Legal consultations and employment issues – Educational courses and training programs |
Proper distribution of requests ensures competent and swift handling by involving specialized experts.
Support Services Operating Hours
The availability and operating hours of FXCI support services vary depending on their purpose and region:
| Service | Operating Hours |
| General Support | 24 hours a day, 7 days a week |
| Finance Department | Weekdays from 09:00 to 18:00 ECT |
| Technical Support | Weekdays from 08:00 to 20:00 and Saturday from 10:00 to 16:00 ECT |
| Security Department | 24/7 for critical cases, during business hours for consultations |
| Other Departments | Standard office hours from 09:00 to 18:00 on weekdays |
On holidays and weekends, a limited service mode is in effect with on-duty shifts. Please check the exact schedule on the website and in the personal account.
Effective Communication Methods
For quick resolution of issues, it is important to clearly state the problem and provide as many details as possible. Here are recommendations for effective communication:
Written Communication:
- Be concise and to the point, avoiding unnecessary details
- Always include your account number, name, and subject of the inquiry
- Attach screenshots, files, and other documentation
Verbal Communication:
- Be polite and maintain a calm tone when speaking
- Think through your question and have the necessary information ready
- Note down the information received from the support representative
In-Person Communication:
- Schedule an appointment in advance if visiting the office
- Be punctual and adhere to a business dress code
- Present all the details of the problem in a structured manner
Clear and concise presentation of the situation will significantly speed up the communication process and finding a solution to your problem.
FAQ
Use the online chat or call the current phone numbers. It is also important to provide comprehensive information about the problem.
The 24/7 support team responds quickly to emergencies. If your account is blocked, contact the security department.
Our principles are transparency, accuracy of information, and customer orientation. We pay close attention to support.
Do not hesitate to contact our support services for any questions or issues – we are here to help!