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Interaction with FXCI: Contacting Support Services

FXCI information on how to contact support services: contacts, work schedule, instructions on how to create requests and quickly resolve issues.

In this section, you will find all the necessary information to contact FXCI support services for any questions, issues, or requests. We strive to respond promptly to our clients through various communication channels.

Main site FXCI

FXCI Support Services

Technical Support:

  • Assistance with platform, terminal, and software issues
  • Operates on a flexible schedule via email and chat

Security Department:

  • For urgent security incidents
  • Consultations and resolution of disputes

General Support:

  • For most inquiries and consultations
  • Available 24/7 via chat, email, and phone

Finance Department:

  • For questions about deposits/withdrawals, payments, and verification
  • Available during business hours via email and phone

Additionally, there are specialized teams for marketing inquiries, legal issues, educational programs, and more.

Contacting FXCI

To contact the support services, use the following channels:

Email:

  • Send messages to official addresses such as [email protected], depending on the nature of the inquiry
  • Include details of your request and account number in the email

Phone Line:

  • Current phone numbers for your region can be found in the personal account
  • Phones operate according to the specified schedule for each service

Web Chat and Messengers:

  • Live chat is available on the website and in the terminal’s personal account
  • Through Telegram, WhatsApp, and other popular messengers

Help Section and Ticket System:

  • You can create a ticket in the personal account for any issue
  • Knowledge base, articles, and video instructions for common problems

Office Visit:

  • Personal visits to the nearest FXCI office are possible by appointment

Regardless of the channel, try to describe the issue in detail and attach supporting documents if necessary.

Blog FXCI support

Task Distribution Among Support Services

To efficiently process inquiries, requests at FXCI are distributed among various specialized teams:

ServiceArea of Responsibility
General Support– Main questions about products, services, and procedures  – Initial consultation and routing of requests
Finance Department– Questions about deposits/withdrawals, payments – Document verification and compliance procedures
Technical Support– Solving technical issues with the platform, terminal, and software  – Troubleshooting and error fixing
Security Department– Urgent response to security threats  – Investigation of disputes and incidents
Other Departments– Marketing and advertising inquiries  – Legal consultations and employment issues – Educational courses and training programs

Proper distribution of requests ensures competent and swift handling by involving specialized experts.

Support Services Operating Hours

The availability and operating hours of FXCI support services vary depending on their purpose and region:

ServiceOperating Hours
General Support24 hours a day, 7 days a week
Finance DepartmentWeekdays from 09:00 to 18:00 ECT
Technical SupportWeekdays from 08:00 to 20:00 and Saturday from 10:00 to 16:00 ECT
Security Department24/7 for critical cases, during business hours for consultations
Other DepartmentsStandard office hours from 09:00 to 18:00 on weekdays

On holidays and weekends, a limited service mode is in effect with on-duty shifts. Please check the exact schedule on the website and in the personal account.

Effective Communication Methods

For quick resolution of issues, it is important to clearly state the problem and provide as many details as possible. Here are recommendations for effective communication:

Written Communication:

  • Be concise and to the point, avoiding unnecessary details
  • Always include your account number, name, and subject of the inquiry
  • Attach screenshots, files, and other documentation

Verbal Communication:

  • Be polite and maintain a calm tone when speaking
  • Think through your question and have the necessary information ready
  • Note down the information received from the support representative

In-Person Communication:

  • Schedule an appointment in advance if visiting the office
  • Be punctual and adhere to a business dress code
  • Present all the details of the problem in a structured manner

Clear and concise presentation of the situation will significantly speed up the communication process and finding a solution to your problem.

FAQ

Use the online chat or call the current phone numbers. It is also important to provide comprehensive information about the problem.

The 24/7 support team responds quickly to emergencies. If your account is blocked, contact the security department.

Our principles are transparency, accuracy of information, and customer orientation. We pay close attention to support.

Do not hesitate to contact our support services for any questions or issues – we are here to help!